Shipping and Return Policy

Order Processing
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping Times
Once dispatched, orders typically arrive within 7-12 business days, depending on your location. Please note that delivery times may occasionally be affected by peak seasons, or carrier delays.

Estimated Total Delivery Time
8-14 business days from order date (processing + shipping).

Shipping Rates
All shipping is free in the US!

Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 2-4 days for tracking information to update after dispatch.

Incorrect Addresses
Please double-check your shipping details at checkout. We're not responsible for orders shipped to incorrectly provided addresses. Reach out to us right away if you spot a mistake and we'll do our best to help.

Returns & Refunds
We offer free replacements or full refunds for items that arrive damaged or defective. To request one, email us within 14 days of delivery with your order number and a clear photo or video of the issue. You won't need to send the defective item back unless we ask.

What qualifies:
- Cushion arrives torn, punctured, or won't hold air
- You received the wrong item

What doesn't qualify:
- Change of mind or no longer wanting the item
- Damage caused by misuse, sharp objects, or over-inflation after delivery

Approved refunds are issued to your original payment method within 5-10 business days.

Lost Packages
If your order hasn't arrived within 14 business days, contact us and we'll track it down or make it right.

Questions?
If you have any questions about your order or shipping, contact us at solstra.help@gmail.com and we'll get back to you within 24 hours.